With the fomular below you can submit a complaint to XertifiX e.V. If you prefer, you can also submit the complaint anonymously. We will then forward your complaint to an independent body, who will then contact you. Please note that in this case you are using an anonymous email address to which you have access.
A complaint is conceivable for the following cases (examples):
- You think that the XertifiX Label is used for natural stone from a stone trader, whose supply chain is not subject to control or whose supply chain does not meet the certification criteria.
- You think that the XertifiX Label is used by an exporter, although its production sites do not meet the standard criteria.
- You are an importer and assume that your natural stones do not receive the XertifiX Label without good reason.
- You want to complain about inappropriate behavior on the part of XertifiX.
- You want to complain about inappropriate behavior by an auditor engaged by XertifiX.