Impartiality and balancing the risks to impartiality
XertifiX is financed through the yearly licence fees that the licensees pay directly to XertifiX. XertifiX has established a mechanism, that significantly reduces the risk of partiality: The annual importer’s fee needs to be paid to XertifiX irrespective of a successful certification. Likewise, the audit fees are payable after the audits, regardless of the success of the audits. In this way, XertifiX ensures that there is no incentive for certification and reduces the risk of partiality.
Since most auditors keep auditing the same production sites over a longer time, there could be the remote risk to impartiality through over-familiarity with responsible staff at the supplier’s side, where the audits are conducted. That’s why XertifiX keeps accompanying the auditors regularly on a random base to check the detachment of the auditors from the suppliers. Furthermore, the audit results of the joint audits with XertifiX are always compared with the previous audit results and in case of any statistical outlier the matter is discussed and resolved with the auditors.
In case that XertifiX auditors are intimidated by any supplier they report this and XertifiX gives a report of the incident to its licensee. Consequently, the audits of this production site are immediately cancelled and cannot be revoked, not only to reduce the risk to impartiality, but even to protect the auditor’s well-being.